There are two types of information we collect; information that can personally identify you and information that cannot personally identify you. Information that can personally identify you includes your name, email address and phone number. This information is collected when you enter an enquiry on the contact page of the website. Correspondence records (for example, email logs) are kept for prospective clients, who contact us via phone or email. Information that can’t be used to identify you includes your IP address and website cookies. We will refer to cookies in other sections of this policy.
If you have provided your contact information through the website, we will request your consent to (a) keep this information and (b) contact you using this information. If you do not provide consent, we will not keep your information or attempt to contact you in any way. If you have provided information to us over the phone or email as part of your interest in enrolling in a course, we require this data in order to provide course information, and to enrol you in courses if you are so interested. We retain student information in order to provide learning materials, course details and other pertinent information. If you choose to withhold or withdraw your information from us, we will not be able to provide you with these services. As an International Coach Federation (ICF) accredited coach, we are required to maintain contact information for coaching clients. A log of coaching hours is required for the accreditation renewal process. Your name and email address may be requested for audit purposes and your permission will be sought in advance. We will not keep information for longer than necessary. For customer enquiry information – we will retain this for not more than 2 years after you last contacted us – we only keep personal data for the current financial year and the previous financial year. We do not share your personal data with any third party not noted in this policy.
Lightbulb.coach is both the processor and controller of your data. Provided you have provided consent for us to retain your personally identifiable data, this information is stored on secure computer, finger print protected.