Terms & Conditions

lightbulb.coach

If you have any questions regarding this document, please contact Sarah Smith at lightbulb.coach either via email at info@lightbulb.coach or in writing at:

Registered Office: 35 Albyn Place, Aberdeen, AB10 1YN, Company No: SC725796

Payment

Payments can either be made by bank transfer, over the phone or using the link (for the coaching course and can be found on the Coach Training & Development page). For payments made via bank transfer. Full payment will be required prior to commencing the service.

Refund policy

Cancellation of a coaching or coach mentoring programme must be made a minimum of 14 days prior to the first session. Written notice of cancellation shall be effective on the date the withdrawal is received by lightbulb.coach. Refunds will be made
within 7 days following receipt of cancellation or withdrawal requests.

Cancellation of a course must be made a minimum of 30 business days prior to the course to be eligible for a full
refund. Cancellations made less than 30 days before the course are not eligible for a refund. Written notice of
cancellation shall be effective on the date the withdrawal is received by lightbulb.coach. Refunds will be made
within 30 days following receipt of cancellation or withdrawal requests.

Complaints Policy

Find our complaints policy and procedure here http://lightbulb.coach/wp-content/uploads/2025/11/Grievance-Policy-lightbulb.coach-ltd.pdf

Transaction currencies

GBP